Your order is with the Royal Mail who state that 90% of their First Class mail
arrives the next day, but if yours doesn't the Royal Mail has the following
Is it less than 4 working days since your mail should have
If so, hold tight, it's probably on its way but may have been held up by an
incomplete address, no Postcode, or unusual circumstances.
Is it 4 to 10 days since your mail should have been
If so, the Royal Mail classes your item as officially delayed and they
recommend that you should
- check with your neighbours to see if a parcel has been left with them
- check any outhouses you might have where mail may be left if it cannot
fit through your letterbox
- contact your local sorting office to see if the item has been returned to
the depot as undelivered and awaiting collection.
Have 14 days past since you item was posted to you?
The Royal Mail will now class your item as lost and we will either send you a
replacement or give you a refund. Please send us an email, to firstname.lastname@example.org
, stating your order
reference number and confirming that you have never received the item as we
will pursue the issue with the Royal Mail for compensation and your letter
will be used as evidence.
*NOTE* We cannot refund or replace items that the
Royal Mail has lost until 14 days after the date it was dispatched to