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I want to return an item

Our Returns Policy allows you to return an item up to 28 days after we have shipped it to you.

Returns Procedure

  1. To return an item you must request a 'Return Authorisation' by logging in to your account and viewing the items you have ordered. You can use the link below to go to your account to return an item. Your account screen will list all the items you have ordered from us and show those that are eligible for return.

         Click here to return an item - you will be asked to login to your account.
     
  2. Package the item securely and include the printed 'Returns Authorisation' that is produced by following the link above.
     
  3. Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage.
     
  4. We reserve the right not to accept returns that do not have a 'Returns Authorisation'.

 

Unwanted Items

  1. Unwanted items can be returned to us up to 10 days after the date we send it to you. Unwanted items can only be returned if they are unopened and unused in any way. We cannot refund or exchange an opened item unless it is faulty.

         Click here to return an item - you will be asked to login to your account.
     
  2. We will make a full refund to your card when we receive the item.
     

Testing Returns

  1. We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault on our equipment.
     
  2. We advise that you test the item on alternative hardware prior to return to minimise the chances of any re-stocking costs.

 

NOTE: You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.



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